Broughty Ferry Health Centre's newsletter is full of latest news from Broughty Ferry.
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Broughty Ferry Health Centre has compiled a list of common illnesses and accidents that can be treated self treated. If you think we are missing information on a specific illness, or accident, please let us know.
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Here you will find information on waiting times for patients referred by GPs to consultant outpatient clinics.

You can use this information in discussion with your GP to help you decide where you would like to be referred for assessment.
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This is an external link to the Show NHS website.

Tayside Doctors is a central resource designed to help patients in the Dundee and Tayside region.
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FORMS (PRIVATE INSURANCE FORMS, INCOME PROTECTION ETC)
Please fill in the appropriate details i.e. your name, address, dates of absence/illness etc before handing the form in to reception. It may take up to 7 working days to complete these forms and there will be a charge to cover administration costs.

NON NHS MEDICAL EXAMINATIONS
Examinations for special purpose (e.g. Insurance, fitness to undertake sports, HGV, PSV etc) do not come under the National Health Service and require a longer appointment. The receptionist will be happy to arrange an appointment with the doctor of your choice. There is a fee for this service as recommended by the British Medical Association.

DISCHARGE FROM HOSPITAL
If you spend a period of time in hospital with a serious illness, having had an operation or having a baby, please let the Practice know when you have been discharged home as it can take a number of days for hospital correspondence to reach us.

YOUR DOCTOR
Doctors need to make notes about any diagnosis, test results, treatments including drugs, prescriptions and other information that you may provide, that seems relevant to the treatment of your condition.

We need to keep this information in order to provide proper care for you (for later treatment, or if you should be seen by another doctor) and to allow others to check the treatment that you have received. Nurses and other professionals also need access to these records, and will add their own notes, as part of the overall healthcare provision. Secretaries, receptionists and other clerical staff need access to some of your records in order to do administrative tasks, such as: booking appointments and communicating with you and other parts of the NHS.

THE HEALTH SERVICE
In order to manage the NHS, some restricted information concerning treatments, drugs prescribed, numbers of patients seen etc. is needed and hospitals and general practices must provide this information in returns to various central bodies. This information has personal details such as your name and address removed wherever possible.

OTHER AGENCIES
The NHS is not the only government service to provide you with care, and it will be necessary for us to provide other agencies with appropriate information, but only with your consent (or that of your relatives if you are too ill).

FREEDOM OF INFORMATION ACT
The Freedom of Information (Scotland) Act 2002 gives the public a right of access to all types of recorded information by public authorities, including the Health Service. We are obliged to respond to requests for information and provide that information, subject to particular conditions and exemptions set out in the Act. The Practice has adopted the British Medical Association Model Publication Scheme to meet the requirements of the Scottish legislation. Much of the information covered by the scheme is contained in this booklet but should you require further information please contact the Practice Manager.

INFORMATION FOR HEALTH
We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons.

HOW WE PROTECT YOUR INFORMATION
The sensitivity of patient information is well understood within the NHS. All staff and contractors are trained to respect their duty of confidentiality to you and have this written in their contracts.

HOW CAN YOU FIND OUT WHAT'S IN YOUR MEDICAL RECORDS
We are required by law to allow you access to your medical records. All requests to view medical records should be made in writing to the Practice Manager. Request forms are available at reception. We are allowed by law to charge a fee to cover our administration and costs.

To protect your privacy and confidentiality we will not normally disclose any medical information to your family, friends, or colleagues about any medical matters at all, unless we know that we have your consent to do so.

If you have any further queries, comments or complaints about privacy and your medical records please contact the Practice Manager or talk to one of the doctors.

Further details of primary medical services in the area may be obtained from NHS Tayside, Primary Care Services, Ashludie Hospital, Moniefieth, Dundee DD5 4HQ, Tel: 01382 527802

VIOLENCE OR ABUSE
THe Practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and / or swearing, physical contact and aggressive gestures. No abuse of staff or doctors is acceptable whether verbal or physical and any such incidents will result in removal from our list.

COMPLAINTS PROCEDURE
We strive to provide our patients with the highest possible standard of care and to act quickly if problems arise. If you have a suggestion, complaint or concern about the service you have received from the doctors or any of the staff working in this Practice, please let our Practce Manager know either in person, or if you prefer, in writing. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints and our receptionists will be happy to explain the procedure to you.

Broughty Ferry Health Centre
103 Brown Street,
Broughty Ferry
Dundee

Tel: 01382 731331